GENERAL TERMS & CONDITIONS
Thank you for your interest in our products! Below are the terms and conditions that apply to your purchase and explain what rights you have. If you have any questions, please contact us and we will be more than happy to clarify how it all works.
These general terms and conditions (the “General Terms & Conditions”) apply when you (“the Customer” or “you”) place an order from R Sport Agency (“the Company”, “us” or “we”) via coltingwetsuits.com (“the Website”).
We sell our products to multiple jurisdictions and these General Terms & Conditions are designed to be global in reach. Nonetheless, depending on the jurisdiction in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Terms & Conditions shall be seen as a limitation of your statutory rights, if such laws provide greater rights for you than set out here.
By accepting these General Terms & Conditions, you understand and accept that all orders, purchases and transactions are made exclusively between the Company and the Customer.
When you receive an order confirmation from us, your purchase order is accepted and you are entered into a purchase agreement. We recommend that you save the order confirmation for any future contact with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have outstanding debts.
You may withdraw your order before it has been confirmed by us. We will then refund any payment that you or your payment/credit card company has made for the order.
We may cancel an order if the requested products are sold out. We will then refund any amount paid and notify you of similar products that are available.
All products ordered remain our property until we have received full payment for them.
CUSTOMER INFORMATION, etc.
You are responsible for ensuring that the personal data you provide us with is correct and complete.
You are responsible for all purchases made with your log-in details. Ensure that you keep your log-in details secret and that no unauthorised persons are able to gain access to them. Send us a message and inform us if you believe that an unauthorised person may have accessed your log-in details.
PRICES, FEES, etc.
The prices indicated on the Website apply to orders made on the Website. All prices are in the currency indicated by the Website and include VAT where specified (depending on where you live, VAT may not be applicable to your purchase). Unless otherwise stated on the Website, payment fees and delivery costs are not included in the price and these will be indicated separately. Please note that local charges (such as currency exchange fees, credit or payment card fees, VAT, customs duty, etc.) may be applied, depending on where you live and local legislation. You are responsible for such charges and they will not be paid by us.
At certain times and for selected products, we may offer better conditions than those set out in these General Terms & Conditions, such as an extended right of withdrawal or free returns. Such conditions are valid only for a limited period of time, until the specified product is sold out. They may be cancelled by us at any time, in which case the General Terms & Conditions will continue to apply without any amendments.
SHIPPING AND DELIVERY
Products in stock are usually delivered within the number of working days indicated on the Website. An estimated delivery time for each order is given in the order confirmation. In the case of a delay, we will inform you and continue to monitor the order. With the exception of customers who have ordered a wetsuit between 1 January 2016 and 1 April 2016, you can cancel any orders which are delayed by more than 30 days, provided that the delay was not caused by you.
Depending on the delivery method used, you may be required to collect the order from a specific delivery point. You are required to do so within the time period indicated on the notification of delivery. If you fail to collect the order on time, you may be charged a fee and the order may be returned to us at your expense. We may also cancel the order if it is not collected on time.
RIGHT OF WITHDRAWAL
You have the right to withdraw your order by notifying us in writing within 14 days from the date on which you received your products. In order to be reimbursed, the product must not have been used and you must send us a withdrawal notice stating your name, address, e-mail address, order number and a list of the products covered, for example by using the form on our Website. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging
We will issue your repayment as soon as possible and within 14 days from the date on which we receive your withdrawal notice. We will not, however, issue your repayment until we have received the returned products or evidence that they have been sent to us (in the form of a certificate of delivery). Repayment is made via the same payment method that you used to pay for the returned products unless otherwise agreed.
Your right of withdrawal does not apply to goods that have been used.
WARRANTY AND COMPLAINTS
Some of our products may be covered by warranties. Information regarding warranties can be found on our Website or in these General Terms and Conditions. Your order confirmation is the warranty certificate. Our warranties only cover manufacturing defects and therefore do not cover any faults that have arisen as a result of alterations to the function or appearance of the product following reconstruction, upgrading or any other kind of configuration.
You may, within two years (or such longer period prescribed by applicable law) from the date on which you received the products, register complaints about any products which are defective in accordance with the applicable consumer protection legislation. You must send the complaint to us with your name, address, e-mail address, order number and a list of products covered, for example by using the form on our Website. You must make your complaint as quickly as possible after discovering the defect. Complaints made within two months from the time at which the defect is discovered will be considered as made in good time.
We will reimburse you for defective products in accordance with the applicable consumer protection legislation and will be liable for any costs incurred in connection with returning the products to us. We endeavour to issue such repayments within 30 days from the date on which the the complaint has been received and determined that a refund shall be given, although it may take longer depending on the nature of the product. We also endeavour to follow the guidelines for defective products established by relevant national consumer protection authorities. Repayment is made via the same payment method that you used to pay for the defective products unless otherwise agreed.
LIMITATION OF LIABILITY
Unless otherwise required by local legislation, our liability is limited to direct damages and we shall under no circumstances be held liable for indirect damages such as loss of income or similar.
INTELLECTUAL PROPERTY RIGHTS
The website and its contents is owned by us and our licensors and it is protected by intellectual property and marketing legislation. This means that all logos, trademarks, company names, product names, images, graphics, designs, layouts and information on products, services and other content may not be copied or used without our express written permission.
We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We reserve the right to rectify any obvious errors and can update the information on our Website at any time.
Images on the Website are for illustrative purposes only and are not a guaranteed representation of the exact number of products you will receive if you order, and nor do they guarantee that the appearance, function or origin of the products will correspond.
CHANGES TO THE GENERAL TERMS AND CONDITIONS
We reserve the right to change these General Terms and Conditions at any time. We then upload the updated General Terms and Conditions to our Website and they enter into force once you have accepted them (in connection with the placement of a new order via the Website or with a visit to the Website).
JURISDICTION AND DISPUTE RESOLUTION
In the event of a dispute, we endeavour to follow the provisions of the relevant national consumer protection authorities.
Any dispute regarding the interpretation or application of these General Terms and Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place where our headquarters is located. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if such a right is provided for within the national legislation.
We hope that you are pleased with your purchase! These conditions were established by R Sport Agency on 02/02/2016 at 19:37
R Sports Agency AB BOX 55049 501 14 Borås ORG.NR: 556807-6196