Our return policy in short
- You have 14 days to return an order after receiving it.
- If you change your mind, or if the product you have received does not meet your expectations, you must contact us before returning the item.
- Unless otherwise agreed, you will cover the costs of the return shipment.
- You are welcome to contact us if you have any questions.
You can find our full return policy in our General Terms & Conditions.
Instructions for returning goods
- If you want to return an item, please e-mail us or send us a message with your name, address, e-mail address, order number and a list of the items being returned.
- Ship the items for return within 14 days from the date on which you contacted us.
- You are responsible for any damage incurred by the items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
- If possible, please provide us with a tracking number for the return shipment.
- If a returned item is being shipped internationally, please mark the packet as “RETURNED GOODS” to avoid any customs duties. We are not liable to pay any customs duties applied to consignments received by us.
- Unless otherwise agreed, the refund will be made via the same payment method that you used to make the original purchase.
- If the product or packaging has been used or damaged, we reserve the right to deduct any depreciation in value from the refund amount.